Frequently Asked Questions
Everything you need to know about your Ulla Johnson experience.
What is the standard shipping timeframe?
We offer standard ground shipping which typically takes 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
How do I return or exchange an item?
Returns are accepted within 30 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Affirm or Klarna.
How do I find the right size?
A detailed size guide is available on each product page. Our garments generally follow standard US sizing, but you can contact our concierge for specific fit recommendations.